Last Updated: July 2026
Drop28 (“Drop28,” “we,” “us,” or “our”) is committed to protecting the privacy of businesses, users, and visitors who use our website, software platform, and related services (collectively, the “Services”). This Privacy Policy explains what information we collect, how we use it, and the choices available to you regarding your information.
Account Information Business name, contact name, email address, phone number, business address, login credentials, and other information provided when creating or managing a Drop28 account.
Business & Customer Data Information entered into the platform by businesses, including customer names, phone numbers, email addresses, order history, garment details, invoices, notes, pickup information, and other operational records necessary to provide our Services.
Payment Information — Payment details necessary to process subscription fees or payment transactions may be collected through our third-party payment processing partners. Drop28 does not store complete payment card information.
Communications — Information you provide when contacting support, requesting a demo, submitting feedback, or communicating with us.
Information Collected Automatically
Usage Data Pages visited, features used, actions performed within the platform, referring URLs, and session activity.
Device Information IP address, browser type, operating system, device identifiers, and diagnostic information.
Cookies & Similar Technologies Used to remember preferences, improve performance, maintain secure sessions, and enhance the overall user experience.
We use the information we collect to:
Provide, operate, and maintain the Drop28 platform;
Manage accounts and subscriptions;
Process payments through authorized payment partners;
Manage orders, customer communications, reporting, and platform functionality;
Improve our products, services, and user experience;
Detect, investigate, and prevent fraud, unauthorized access, or security incidents;
Respond to support requests and communicate important service updates;
Comply with applicable laws, regulations, and contractual obligations.
We do not sell your personal information.
We may share information with:
Payment processors and financial partners that facilitate payment transactions;
Cloud hosting providers and infrastructure partners that operate the platform;
Email, SMS, and communication service providers;
Analytics providers that help improve our Services;
Professional advisors, auditors, or legal counsel when necessary;
Government agencies or law enforcement when required by law or legal process;
A successor organization in connection with a merger, acquisition, financing, or sale of assets.
We maintain reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.
Although we implement industry-standard security practices, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain information only for as long as necessary to:
Provide our Services;
Maintain business records;
Comply with legal, tax, and accounting obligations;
Resolve disputes;
Enforce our agreements.
When information is no longer required, it is securely deleted or anonymized where appropriate.
Depending on your location, you may have the right to:
Access your personal information;
Correct inaccurate information;
Request deletion of personal information;
Request a copy of your information;
Restrict or object to certain processing activities;
Manage cookie preferences through your browser settings.
To exercise these rights, please contact us using the information below.
Our website or Services may contain links to third-party websites or services that we do not control. We are not responsible for the privacy practices or content of those third-party websites.
We may update this Privacy Policy from time to time. Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly.
Continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.
If you have questions regarding this Privacy Policy or our privacy practices, please contact us:
470 N Old Woodward Ave Suite 250, Birmingham, MI 48009
Website: www.drop28.com
Email: legal@drop28.com
